Our air conditioner stopped cooling mid afternoon on a Friday. We called several places that told us they were unable to make an appointment until the next day. Considering it was July and the temperature in our house was registering 87 degrees, waiting was not an option. When we got in touch with Swiss Air, they immediately called us back and said they would have someone out there within an hour. What? on a Friday night at 5:00 and with only the standard service call price, that was incredible. When Darin arrived, he was very knowledgeable. Unfortunately he diagnosed us with the bad news that we anticipated ....we needed a whole new air conditioner (it was 16 years old). This was going into July 4th holiday weekend. They still managed to have Larry the sales guy (who was great to work with) give us a quote that evening and arranged for installation on Monday. When they were short on staff due to the holiday, Ron (the owner) told us he would come out himself with another member and get the job done. Oh, the best is Ron warrants his work, both labor and parts, for 10 full years. You can rest easy knowing that he has been local for almost 30 years and stands behind his products and service. I can't say enough how great our experience was with their entire staff. Whether you need a quick service call or a whole new unit, don't hesitate to call these guys. I assure you, they are way better than the big guys you know from advertising. Swiss Air, keep us the great work!